Customer Support

We're Here to Help You

Get comprehensive support for all your traditional medicine needs. Our dedicated team is committed to providing you with the best possible assistance.

Quick Help

Find instant answers to common questions and get immediate assistance.

Popular Help Topics

Booking AppointmentsTreatment InformationProduct QuestionsInsurance CoverageSide Effects

Contact Methods

Choose the best way to reach us based on your needs and preferences.

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Phone Support

Speak directly with our support team for immediate assistance.

0797 303 875

Monday - Friday: 8:00 AM - 6:00 PM

Saturday: 9:00 AM - 4:00 PM

Sunday: Closed

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Email Support

Send us detailed questions and receive comprehensive responses.

info@dongyminhhai.com

Response time: Within 24 hours

Include your order number or patient ID for faster service

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Live Chat

Get instant help through our live chat system.

Available during business hours

Average wait time: 2-3 minutes

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Visit Our Clinic

Come to our clinic for in-person consultation and support.

51 Tran Cao Van, Thong Nhat, Kon Tum

Free parking available

Frequently Asked Questions

Find answers to the most common questions about our services and treatments.

Traditional medicine is a holistic approach to healthcare that uses natural remedies, ancient techniques, and time-tested practices to promote healing and wellness. It focuses on treating the root cause of illness rather than just symptoms.

You can book an appointment by calling us at +84 797 303 875, visiting our clinic directly, or using our online booking system available on our website.

During your first visit, our practitioner will conduct a comprehensive health assessment, including pulse diagnosis, examination of your tongue, and discussion of your health history and concerns.

Yes, when practiced by qualified professionals, traditional medicine treatments are generally safe. Our practitioners are fully licensed and have extensive experience in traditional medicine practices.

Treatment duration varies depending on your condition and individual response. Some patients experience improvement within a few sessions, while chronic conditions may require longer treatment periods.

In many cases, traditional and modern medicine can complement each other. However, it's important to inform all your healthcare providers about any treatments you're receiving.

Our practitioners can recommend specific products based on your individual health assessment and treatment plan. We also provide detailed product information and usage guidelines.

Yes, we source high-quality, organic ingredients whenever possible. All our products undergo strict quality control testing to ensure safety and efficacy.

Store herbal products in a cool, dry place away from direct sunlight. Follow the specific storage instructions on each product label for optimal potency and shelf life.

Helpful Resources

Access additional information and tools to support your health journey.

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Health Guides

Comprehensive guides on traditional medicine practices and wellness tips.

  • Understanding Traditional Chinese Medicine
  • Acupuncture: What to Expect
  • Herbal Medicine Safety Guidelines
  • Lifestyle Tips for Better Health
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Educational Videos

Watch informative videos about our treatments and wellness practices.

  • Introduction to Traditional Medicine
  • Breathing Exercises for Wellness
  • Dietary Guidelines in Traditional Medicine
  • Self-Care Techniques
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Downloadable Resources

Download helpful forms, guides, and information sheets.

  • Patient Information Form
  • Pre-Treatment Guidelines
  • Post-Treatment Care Instructions
  • Insurance Information
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Emergency Contact

For urgent medical situations, please contact emergency services immediately.

Emergency: 115

After-hours urgent care: 0797 303 875

For non-emergency questions outside business hours, please email us and we'll respond the next business day.

Feedback & Suggestions

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Minh Hai Oriental Medicine | 膼么ng Y Minh H岷